Return & Refund Policy

Last updated: August 21, 2026

At Couples180™, we want you to feel good about your purchase and the experience you have with us. We take great care in creating and preparing every Couples180™ deck, and we hope it becomes a meaningful part of the time you spend together.

If something isn’t right with your order, we’re here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your Couples180™ product must be:

·      Unused and in its original condition

·      In its original packaging

·      Accompanied by proof of purchase or your order number

To request a return, please contact us at info@couples180.com before sending your product back. We’ll provide instructions for completing your return.

Please do not send a return without contacting us first.

Damaged, Defective, or Incorrect Orders

We want your Couples180™ deck to arrive exactly as it should.

If your order arrives damaged or defective, or if you receive the wrong item, please contact us at info@couples180.com as soon as possible after receiving your order.

Please include your order number and, when possible, a photo showing the issue. We’ll review the situation and work with you to make it right.

For approved claims involving a damaged, defective, or incorrect product, Couples180™ will cover the cost of the appropriate replacement or return shipping.

Return Shipping

For standard returns that are not the result of a damaged, defective, or incorrect order, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by Couples180™ or the product arrived damaged or defective.

We recommend using a trackable shipping method when returning your order, as we cannot be responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

Exchanges

If your Couples180™ product arrives damaged, defective, or incorrect, please contact us at info@couples180.com so we can determine the best way to resolve the issue.

For other situations, the simplest option may be to return the eligible item in accordance with this policy and place a new order.

Cancellations and Pre-Orders

If you need to cancel an order that has not yet shipped, please contact us at info@couples180.com as soon as possible.

We’ll do our best to accommodate your request. If your order has already been processed or shipped, it will be subject to our standard return policy.

For pre-orders, you may request cancellation before the order ships. Once a pre-order has shipped, our standard return policy applies.

Questions?

We want your experience with Couples180™ to feel thoughtful from beginning to end.

If you have questions about a return, refund, or your order, please contact us:

Couples180™
Email: info@couples180.com
Website: www.couples180.com

We’ll be happy to help.